remote workforce

In the case of a sudden public health crisis, all debate on the pros and cons of a remote workforce takes a backseat to everyone’s top priority: the safety of those we care about. That means our employees, our customers, and the wider communities we serve.

As you address these uncertain times due to the COVID-19 (coronavirus) situation and rise to the challenge of rapidly transitioning to a remote work environment, we’re here to help. Below, we have assembled some of our own best practices. The goal: to ensure your customers continue to get the best possible experiences while safeguarding the well-being of your workers.

Tools and security

You need to secure your remote work with the same caution you’d use at an office. Here are some tips:

Security best practices

As a remote employee, you may have access to service data. This is highly sensitive customer data, like contact information, end-user ticket data, credit card numbers or service history. It’s the responsibility of each employee to handle service data with the best protection possible.

Situational Awareness. When you’re working outside your office, be aware of what’s going on around you. Don’t leave your laptop open on a table at the cafe and step away to grab a coffee. Anyone walking by could see what’s on your screen (and take a photo) or worse – take your laptop.

Confidentiality. Don’t make a Zoom call at a restaurant and talk about things that aren’t public knowledge. Don’t use public wifi that’s not password protected – anyone could hack into your computer and steal data.